How We Collect and Use Your Information
We, Debts Counselling, respect the right to privacy of any individual entering or using this website. We ensure that any information we collect or hold about you is held securely and managed in line with data security and data protection legislation and best practice and only used in ways in that you have agreed to or would expect.
We may use information provided to process your application and manage your Plan. The information may be kept electronically or on paper file for as long as the application is being considered, while your Plan is active and for an appropriate length of time after that.
The Information We Collect
We collect information about you when you make an application, register for our newsletter, enter competitions, complete surveys, provide feedback or contact us through our website. We’ll keep your information and add it to our marketing database even if you don’t apply for a product. The information we ask for will be used to help us understand more about the visitors to our website and our customers. We may also use the information to improve our customer service, our products, our marketing and our website for the benefit of all our customers or visitors to our website.
Keeping Your Information Secure
We look after your personal data by having security that’s appropriate for its nature and the harm that might result from a breach of security.
We don’t ask you for any more information than we need, and we don’t keep your information for any longer than we need to.
We take reasonable steps to keep your details up to date and accurate. Please bear in mind that we may hold on to your records after we’ve stopped our service to you. This is to make sure we have an effective audit trail and to comply with legislative requirements.
We will only use your e-mail address to contact you with our latest news, information about our services and special offers. Your e-mail address will be used solely by Debts Counselling and its associated companies and will not be sold or passed to any other third party. We sometimes employ other companies to perform functions on our behalf in maintaining and updating our website and e-mail list and providing assistance by sending e-mails on our behalf. They have access to the personal information needed to perform these functions only and may not use it for any other purposes. All our email communication offers an “opt-out” feature that allows you to remove your email address from mailing list at any time. You can always re-enter it when you want to start receiving information from us again.
Recording Of Calls And Live Chat Conversations
For training purposes, any calls with us and conversations using Live Chat will be recorded and may be monitored.
Suggested text: If you request a password reset, your IP address will be in
We also collect information through the use of “cookies”. A “cookie” is a piece of information sent via your Internet browser and stored on your local hard drive. Some cookies are deleted when you shut down your browser but others are stored for longer and will help to identify you, or information about you, the next time you log on to a website. Cookies do no harm in themselves, but you can choose to accept or reject them by changing the settings on your browser.
If you do nothing other than read pages or download information while using this web site, we will capture and store information about your visit. This information will not identify you; it relates to:
- The Internet domain (e.g. www.Debts Counselling.org) and IP address from which you access the web site
- The type of browser (Internet Explorer or Netscape) and operating system (Windows, UNIX) you use
- The date and time of your visit
- The pages you visit
- The address of the web site from which you linked to us (if applicable).
We use this information to make each visit more rewarding, and to provide us with information to help improve our service. We do not know (and do not want to know) the identities of people who visit us in this way.
The table below explains the cookies we use and why.
|Google Analytics||These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.|
|Online notification form cookie||This cookie is essential for the online application process.|
Links to Other Websites
This website may contain “links” to other websites. We make every effort to only link to sites that share our high standards of privacy and service. However, Debts Counselling cannot be responsible for the content on any website we link to and the privacy policies on those websites may be different to ours.
If you have any questions about Debts Counselling, online privacy policies or procedures, please email us at: firstname.lastname@example.org